Refund policy

Returns & Refunds Policy

At TPUK.net, we want you to be completely satisfied with your purchase. If you need to return a part, our policy below outlines exactly how we handle standard returns, non-returnable items, and faulty components.

By purchasing a part from us you agree to the Terms and Conditions of fitment and our returns policy.

Unsure if a part fits? If you are not completely certain a part is correct for your vehicle, please call us on 01268 574425 to check with our team before placing your order. We are always happy to help!

Standard Returns

You have 30 days from the date of delivery to return an unwanted or incorrectly ordered item for a refund.

Please note: We do not cover the return shipping costs for items that were ordered incorrectly or are no longer wanted.

To be eligible for a standard return, the part must be:

Unused, unfitted, and in the exact condition you received it.
In its original, undamaged manufacturer packaging (please do not write directly on or apply tape to the manufacturer's box).
Accompanied by the original invoice or proof of purchase.

Non-Returnable Items

Due to the strict tolerances of vehicle parts, certain items cannot be returned for a refund unless they are proven faulty upon arrival:

Electrical Components: Sensors, ECUs, modules, switches, and wiring cannot be returned if the sealed packaging has been opened or the part has been plugged in. Electrical items are easily damaged by underlying vehicle electrical faults.
Fitted Parts: Any part that shows signs of installation, grease, torque marks, or use.
Special Orders: Parts specifically ordered in from a manufacturer at your request that are not part of our standard stock.

Faulty, Damaged, or Incorrect Items

If you receive a damaged parcel, an item we sent in error, or suspect a part is faulty, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, and Tpuk.net will cover the return shipping costs for these specific instances.

Important Replacement Policy: To protect against fraud, we cannot dispatch a replacement part until the original item has been received and inspected at our facility. This strict policy applies in all circumstances, including instances where an item was dispatched incorrectly by us.

If you require a replacement part immediately to get your vehicle back on the road, you will need to purchase the new item as a separate order. Once the original item has been returned and processed, we will issue a full refund for it.

How to Return an Item

Request Return Authorization: Do not send parts back without contacting us first. Email info@tpuk.net or call 01268 574425 with your order number, the part number you wish to return, and the reason for the return.
Package the Item Securely: Protect the retail packaging. Place the part in its original packaging, and then place that into a sturdy outer shipping box. Ensure no shipping labels or tape are applied directly to the product's retail box. Include a copy of your invoice or a note with your order number inside.
Dispatch the Return: Send the parcel to our returns address. For unwanted or incorrectly ordered items, you are responsible for the return postage costs. We highly recommend using a tracked and insured shipping service, as TPUK.net is not responsible for returns lost or damaged in transit.

Refunds & Processing

Once your return is received at our facility, our warehouse team will inspect the item to ensure it meets our return criteria.

We aim to process all returns within 3-5 business days of receipt.
Once approved, your refund will be issued to your original payment method. Please allow an additional 5-10 business days for the funds to clear into your account, depending on your bank.
Original shipping charges are non-refundable unless the item delivered was faulty or our error.