Q: How do I know if this part fits my vehicle? Each product listing includes compatible makes, models, year ranges, and engine codes. Match these against your vehicle's details — found on your V5C, service history, or the part itself.

Q: What if I order the wrong part? We accept returns on unused parts within [X] days. Contact us at [email] and we'll help you find the right one.

Q: I can't find my vehicle listed — can you help? Yes — message us via the chat on our store or email [contact] with your registration number and we'll check compatibility for you.

How to find your part number

Finding the correct part number ensures you get the exact right component for your vehicle. Here is where you can look:

• On the existing part: Many parts have the Original Equipment Manufacturer (OEM) number, Manufacturer Part Number (MPN), or a barcode stamped, engraved, or printed directly onto the item. Checking your old part is often the most foolproof method.

• Service history or invoices: If you have had previous work done on your vehicle, your past service records, garage invoices, or parts receipts will often list the specific part numbers used.

• Manufacturer plate: Check for the vehicle or component identification plates (such as under the bonnet or inside the door jamb), which can give you precise model and build specifications.

How to use your vehicle's VIN

Your Vehicle Identification Number (VIN) is a unique 17-character code specific to your vehicle (found on your V5C logbook, windscreen, or door pillar).

• What it tells us and buyers: A VIN contains coded details about your vehicle's exact manufacturing year, engine type, transmission, body style, and factory specifications.

• Compatibility: Because manufacturers often make running changes mid-year, two vehicles of the exact same model year might take completely different parts. Providing your VIN allows us (or a buyer) to cross-reference factory databases to guarantee 100% compatibility before purchasing.

What to do if you are unsure

If you are still uncertain whether a part will fit or which option to choose, do not guess! We are here to help:

• Live Chat: Pop open the chat widget on our website to speak directly with our team in real-time.

• Email Support: Reach out to our customer service email with your registration number or VIN, and our team will gladly check the fitment for you. Info@tpuk.net

4. Return policy if a part doesn't fit

We understand that ordering parts online can sometimes be tricky. Rest assured:

• No hassle reassurance: You won't be stuck with the wrong part. If a component doesn't fit your vehicle, we offer a straightforward returns process so you can exchange it for the correct item or receive a refund. It must be returned unused, with original packaging and unless the error is our fault at cost to the customer.