Shipping Policy

At TPUK we are committed to getting your orders to you as quickly and securely as possible. Please review our shipping policy below for details on processing times, delivery options, and how we handle your parcels.

Order Processing & Dispatch

We know that speed matters. That is why most items leave our office the same day when you place your order before our daily cut-off time of 12:30 PM, Monday to Friday.

Weekend Orders: Orders placed on Saturdays are usually dispatched on the same day. However, please note that next-day delivery for Saturday dispatches cannot be guaranteed unless the specific upgraded delivery option is selected and paid for at checkout. Orders placed on Sundays or public holidays will be processed on the next available business day.

Delivery Options & Rates

We offer flexible delivery options to suit your needs. Exact shipping costs are calculated dynamically based on your location, as well as the size and weight of your parcel.

Local Collections

Please note that TPUK operates as a dispatch facility, not a retail store, and we do not have a standard public collection point.

If you wish to collect an order in person, you must call us in advance to request a collection. We cannot guarantee that your specific part is on-site and ready for collection until an official invoice has been raised and confirmed by our team.

Our Delivery Partners

To ensure your order arrives safely and efficiently, we do not restrict our shipping to a single provider. We partner with a network of reliable delivery services.

The specific courier for your order will be carefully selected by our dispatch team based on:

• The size and weight of your items

• Your specific delivery location

• The delivery speed you selected at checkout

Once your order has been dispatched, you will receive a confirmation email containing any relevant tracking information so you can monitor your parcel's journey.

International & EU Shipping

We ship to various international destinations. Delivery times for international orders will vary depending on the destination country.

Important Notice for EU Customers:

As of 1 July 2026, the European Union has abolished the duty-free exemption for low-value imports under €150. All business-to-consumer shipments to the EU from non-EU suppliers are now subject to a temporary flat customs duty of €3 per item (calculated per tariff line). Local taxes, such as import VAT, may also still apply depending on your location.

Tpuk.net does not cover these customs duties, handling fees, or local taxes; they are strictly the responsibility of the customer. If a parcel is returned to us due to unpaid customs fees, any associated return costs may be deducted from your refund.

Missing or Delayed Parcels

While we pride ourselves on prompt dispatch, occasional delays in the courier network can happen. If your parcel has not arrived within the expected timeframe:

1. Check the tracking link provided in your dispatch confirmation email.

2. Ensure there were no attempted deliveries or cards left by the courier.

3. If the tracking information has not updated or you suspect the parcel is lost, please contact our support team.

Contact Us

If you have any questions regarding your shipping options, need to arrange a collection, or require assistance with an existing order, our customer service team is ready to help.

• Email: info@tpuk.net

• Phone: 01268 574425

• Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Closed Saturday and Sunday)